Frequently Asked Questions
Welcome to our
FAQ page, where you can find answers to the most commonly asked
questions about Woofkins, products/services, policies, and more
General Questions
Products/Services Questions
Account Questions
Technical Questions
Contact Questions
1. General Questions
What is your return policy?
How do I track my order?
Once your order has shipped, you will
receive a tracking number via email. You can
use this number to track your order on our
website or on
the carrier’s website.
Can I cancel or modify my order?
We try to process orders as quickly as
possible, but if you need to modify or
cancel your order, please contact our
customer service team as soon as possible.
We’ll do our best to accommodate your
request.
Do you have a physical store?
Currently, we do not have a physical store.
However, we do offer free shipping and free
returns, so you can try our products
risk-free.
2. Returns and Exchanges
Returns Policy
If you are not completely satisfied with a
Woofkins
purchase or gift for any reason,
Woofkins welcomes you to return new or
gently used products for a full refund to
your original method of payment if returned
within 30 days of purchase, in most cases.
Returns that are made from 31-60 days after
purchase are eligible for online credit (if
returned to us by mail) or store credit (if
returned in-store). In order to complete the
return, you must have a proof of purchase.
Please review our return, refund, and
exchange policies below for purchases made
on Woofkins.shop.
Products must be returned in new or gently
used condition. Woofkins monitors return
activity for abuse and reserves the right to
limit returns or exchanges at Woofkins in
all instances. PetPlay points and spend
associated with all refunds will be removed
when the transaction is processed. All
returns are subject to validation and
approval at Woofkins ’s discretion. If a
return is not approved by Woofkins for any
reason, the item may not be returned to you.
We may ask you for a driver’s license or
government ID to verify your identity.
1. Finding Products
What are Woofkins supplements made of?
Our supplements are made from high-quality,
natural ingredients, including essential
vitamins, probiotics, and digestive enzymes
that support your dog’s overall health. We
don’t use any artificial additives, fillers,
or harmful chemicals—just clean, effective
nutrition for your dog.
How do Woofkins probiotics help my dog’s digestion?
Probiotics are beneficial bacteria that
support your dog’s digestive system by
balancing gut flora. This helps reduce
bloating, gas, and diarrhea, leading to
smoother digestion and increased nutrient
absorption, which can improve their overall
well-being.
How long does it take to see results?
Most dog owners notice improvements in their
dog’s digestion and overall health within 2
to 4 weeks of daily use. However, the
timeline can vary depending on the
individual dog’s health condition and age.
Are Woofkins supplements safe for all dog breeds and sizes?
Yes! Woofkins supplements are designed for
dogs of all breeds, sizes, and ages. Whether
you have a small or large breed, our
products are formulated to support their
unique health needs.
Can I give my dog Woofkins supplements with their current food or medications?
Absolutely. Woofkins supplements can be
easily mixed into your dog’s regular food
and are safe to use alongside most common
medications. However, if your dog is on any
specific treatment plans, we always
recommend consulting with your vet before
adding new supplements.
How much of the supplement should I give my dog?
Dosage instructions are provided on each
product’s packaging. Typically, the dosage
is based on your dog’s weight. If you’re
unsure, you can always reach out to us or
consult with your vet for personalized
advice.
2. Beauty services
Can I give Woofkins supplements to my puppy?
Yes, Woofkins supplements are safe for
puppies over 12 weeks old. However, always
consult with your veterinarian before
introducing any new supplement to puppies,
especially those under 12 weeks of age, to
ensure it’s appropriate for their specific
growth and needs.
What should I do if my dog doesn’t see any improvement?
While many dogs experience noticeable
improvements within a few weeks, every dog
is unique. If you don’t see the desired
results after consistent use, we recommend
consulting with your vet to rule out any
underlying health issues. You can also reach
out to our customer support for further
guidance.
Are there any side effects?
Woofkins supplements are formulated with
natural, dog-safe ingredients and are
generally well-tolerated. However, as with
any new dietary addition, some dogs may
experience mild digestive upset as their
system adjusts. If you notice any
significant or prolonged side effects,
discontinue use and consult your
veterinarian.
How should I store Woofkins supplements?
To maintain freshness and potency, store
Woofkins supplements in a cool, dry place,
away from direct sunlight. Make sure the
container is sealed tightly when not in use.
Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click
the “Forgot password?” link on the Sign In
screen. Enter your email address, and we
will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address
and password on the Account Information
page. All your email subscriptions and order
confirmations will be sent to your new email
address.
Viewing Your Linked Accounts
If you’ve linked your Beauty Insider and
Kohl’s accounts on kohls.com you will be
able to see your linked account status on
the Account Information page. You can also
unlink your Kohl’s account by clicking
Unlink.
Order status & history
Tracking an Order
You can track the status of your order
online at woofkins.shop. Click on Track
Order at the top of the page to see your
Recent Orders. Click on the order number for
the shipment that you would like to track,
and a detailed order information page will
be displayed. A tracking number is located
to the right of the ship-to address and
under the shipping method. Click on this
number to view detailed tracking
information. You can review the tracking
history and the estimated date of delivery.
Please estimate 1 – 3 business days from the
time your order has shipped.
Order Statuses:
Order Submitted – “Placed”
Once you have placed your order on Woofkins
and your credit card has been authorized,
your order status will appear as “Placed.”
Order Processing – “In Progress”
Once you have placed your order, it will be
sent to our warehouse to be processed and
packed for shipment. During this time, your
order status will appear as “In Progress.”
Please allow 1 – 2 business days for the
order to be processed and prepared for
shipment.
Order Delivery – “Shipped”
Once we have assigned a tracking number to
your order, and it has left our warehouse,
the order status will appear as “Shipped.”
Order Delivery – “Partially Shipped”
If your order will arrive in multiple
shipments, once one of those shipments has
left our warehouse, the order status will
appear as “Partially Shipped.”
Order Returned – “Returned”
It takes up to 2 weeks to process a return
and credit your credit card account. Once
your order has been returned and processed,
the order status will show “Returned.” We
will notify you via email once your return
has been processed.
Canceling or Modifying an Order
Before you place your order, you can view
the contents and the total amount in your
shopping basket.
Once your order is placed, it cannot be
modified. If you would like to cancel your
order, most orders can be canceled up to an
hour after being placed. To check the status
of an order, check the Order Details page.
Partially Canceled Orders
If an item in your order is out of stock
after your order has been placed, the out of
stock item will be canceled from your order,
and you will receive notification via email.
All in-stock items in your order will be
shipped. If the initial order you placed met
the $10 minimum free shipping threshold, but
part of your order was canceled by Sephora,
the order will still ship for free. If you
would like to be notified when the item is
back in stock, please visit the product page
and sign up for the “Email when in stock”
alert. Orders that contain out of stock
items will be partially canceled for U.S.
and Canada woofkins.shop orders only.
Call us
13918 E Mississippi Ave #60260 Aurora CO
80012 US
Call us: +1 (720) 954 2180
Email: service@woofkins.shop
Representatives or pet
health are available:
MON-FRI
: 5am to 9pm PT
SAT-SUN
: 6am to 9pm PT
Chat with us
Representatives and pet health are
available:
MON-SUN: 5am – 9pm PT